FREE10 not working

Chloe2000 · ‎03-01-2019

I just got my new PAYG sim with the big bundle tariff. Topped up and then texted FREE10 to the number quoted on the leaflet and it says the offer is not for me. I read the t&c and it does say it is for my sim, can I get some help with this please?

Anonymous · ‎03-01-2019

@Chloe2000 Call customer service & they will add it manually for you. 4445 from your payg phone

Bambino · ‎03-01-2019

@Chloe2000 The link to this post might help: https://community.o2.co.uk/t5/Pay-As-You-Go/O2-Free-10-offer/m-p/1107533#M7599

I DO NOT WORK FOR O2

Chloe2000 · ‎05-01-2019

Thank you Bambino, I saw that post before but it was from last year and sounded like they had their issue solved by posting here

EmilieT · ‎07-01-2019

Hi @Chloe2000, did you get a chance to reach out to Customer Service since oyu last posted, as suggested above? Any progress with this, or do you need further help?

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