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Pay As You Go

Level 1: Joiner
Posts: 2
Registered: ‎03-01-2019

FREE10 not working

I just got my new PAYG sim with the big bundle tariff. Topped up and then texted FREE10 to the number quoted on the leaflet and it says the offer is not for me. I read the t&c and it does say it is for my sim, can I get some help with this please?

Posts: 8,262
Topics: 108
Kudos: 1,677
Solutions: 526
Registered: ‎17-03-2015

Re: FREE10 not working

@Chloe2000 Call customer service & they will add it manually for you. 4445 from your payg phone 

iPhone XR 64GB
Level 63: Greatness Assured
Posts: 11,963
Registered: ‎31-03-2010

Re: FREE10 not working

@Chloe2000 The link to this post might help: https://community.o2.co.uk/t5/Pay-As-You-Go/O2-Free-10-offer/m-p/1107533#M7599


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Level 1: Joiner
Posts: 2
Registered: ‎03-01-2019

Re: FREE10 not working

Thank you Bambino, I saw that post before but it was from last year and sounded like they had their issue solved by posting here Smiley Happy

Community Manager
Posts: 3,950
Registered: ‎18-04-2018

Re: FREE10 not working

Hi @Chloe2000, did you get a chance to reach out to Customer Service since oyu last posted, as suggested above? Any progress with this, or do you need further help?


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