E-top-up

[Anonymous]

Hello

I ordered an o2 sim for a pensioner but it didn't come with an E-top up card. 

Is there a way to get one as they would struggle with vouchers and they don't have the internet to top-up a second way!!

(They had a bad experience in an o2 shop who was very intent on getting them a contract sim than PAYG and he left without a sim, they don't want to go back in for an E-top up card after troubles)

[Cleoriff · Accepted solution]

@Anonymous

It's only the shops who stock the E cards now.

Other ways to top up are here https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

[Anonymous]

@Anonymous You could call customer service & see if they will send one out

https://www.o2.co.uk/contactus

[Cleoriff]

You could try ringing customer services and see if they will send you one... though I'm sure they will advise you to  go instore https://www.o2.co.uk/contactus

[Anonymous]

@CleoriffCleoriff

HI

They don't want to go back in!!! 

I had trouble (little back) getting a sim as they were trying to sniff out a contract too!! 

[Cleoriff]

@Anonymous

I know you said they don't want to go back in store but these E Top up cards are quite old now. hence they are only available from selected places. (maybe they have a friend who could go instore for them?)

As I said in my second post, they can try customer services....or look at the link I posted about other ways to top up...

[Anonymous]

@Cleoriff

Hi

They feel o2 doesn't want their business after shop trouble so hard to convince them other way.

Maybe try CS.

Sad the shop didn't see him as vulnerable and help him there n then. 

[Anonymous]

---

@Cleoriff wrote:

@Anonymous

I know you said they don't want to go back in store but these E Top up cards are quite old now. hence they are only available from selected places. (maybe they have a friend who could go instore for them?)

As I said in my second post, they can try customer services....or look at the link I posted about other ways to top up...

---

I thought they didn’t exist anymore 

[Cleoriff]

---

@Anonymous wrote:

@Cleoriff

Hi

They feel o2 doesn't want their business after shop trouble so hard to convince them other way.

Maybe try CS.

Sad the shop didn't see him as vulnerable and help him there n then. 

---

Yes I agree, they should not try and foist contracts on the elderly who don't want or need them..

As I said though, a friend or family member could go instore and ask for one for them.

Try CS and see if they can help x

[MI5]

Only in shops.