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Level 4: Observant
Posts: 104
Registered: ‎07-05-2013
Accepted Solution

E-top-up

Hello

 

I ordered an o2 sim for a pensioner but it didn't come with an E-top up card. 

 

Is there a way to get one as they would struggle with vouchers and they don't have the internet to top-up a second way!!

 

(They had a bad experience in an o2 shop who was very intent on getting them a contract sim than PAYG and he left without a sim, they don't want to go back in for an E-top up card after troubles)

Posts: 71,688
Topics: 677
Registered: ‎14-01-2013

Re: E-top-up

@Netcat

It's only the shops who stock the E cards now.

Other ways to top up are here https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

*The Game Is On*


Anonymous
Posts: 0

Re: E-top-up

@Netcat You could call customer service & see if they will send one out

 

https://www.o2.co.uk/contactus

Posts: 71,688
Topics: 677
Registered: ‎14-01-2013

Re: E-top-up

You could try ringing customer services and see if they will send you one... though I'm sure they will advise you to  go instore https://www.o2.co.uk/contactus

*The Game Is On*


Highlighted
Level 4: Observant
Posts: 104
Registered: ‎07-05-2013

Re: E-top-up

@CleoriffCleoriff

 

HI

 

They don't want to go back in!!! 

 

I had trouble (little back) getting a sim as they were trying to sniff out a contract too!! 

 

 

Posts: 71,688
Topics: 677
Registered: ‎14-01-2013

Re: E-top-up

@Netcat

I know you said they don't want to go back in store but these E Top up cards are quite old now. hence they are only available from selected places. (maybe they have a friend who could go instore for them?)

As I said in my second post, they can try customer services....or look at the link I posted about other ways to top up...

*The Game Is On*


Level 4: Observant
Posts: 104
Registered: ‎07-05-2013

Re: E-top-up

@Cleoriff

 

Hi

 

They feel o2 doesn't want their business after shop trouble so hard to convince them other way.

 

Maybe try CS.

 

Sad the shop didn't see him as vulnerable and help him there n then. 

Anonymous
Posts: 0

Re: E-top-up


@Cleoriff wrote:

@Netcat

I know you said they don't want to go back in store but these E Top up cards are quite old now. hence they are only available from selected places. (maybe they have a friend who could go instore for them?)

As I said in my second post, they can try customer services....or look at the link I posted about other ways to top up...


I thought they didn’t exist anymore 

Posts: 71,688
Topics: 677
Registered: ‎14-01-2013

Re: E-top-up


@Netcat wrote:

@Cleoriff

 

Hi

 

They feel o2 doesn't want their business after shop trouble so hard to convince them other way.

 

Maybe try CS.

 

Sad the shop didn't see him as vulnerable and help him there n then. 


Yes I agree, they should not try and foist contracts on the elderly who don't want or need them..

As I said though, a friend or family member could go instore and ask for one for them.

 

Try CS and see if they can help x

*The Game Is On*


Posts: 87,639
Topics: 531
Solutions: 11,158
Registered: ‎04-04-2012

Re: E-top-up

Only in shops.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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