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Level 1: Joiner
Posts: 2
Registered: ‎13-12-2018

Top up

Why is my COOP Visa debit card not acceptable for top up on O2?

Posts: 114,301
Topics: 569
Solutions: 15,421
Registered: ‎04-04-2012

Re: Top up


No reason why it shouldn't work but the first top up needs to be done with a voucher.


I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 97,163
Topics: 758
Registered: ‎14-01-2013

Re: Top up


You will probably find it is after you have topped up by a voucher. You will then be able to register the card to top up. Ways to top up here https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

*The Game Is On*

Posts: 16,559
Topics: 139
Solutions: 87
Registered: ‎11-04-2012

Re: Top up

[ Edited ]

Hi @Geoff. I find using my Visa credit card to top up my daughter's payg phone on the phonevs browser (Chrome) fails, but on Chrome on my laptop it works every time.  Same WiFi, different device. 

If that helps...

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Level 1: Joiner
Posts: 2
Registered: ‎13-12-2018

Re: Top up

installed App on tablet and the COOP Debit card was accepted ...... but it now tells me there is a problem with my bank!


i will try topping up with a voucher as suggested and see if that works.


Thanks everyone for your help.