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lukerobinson · ‎18-12-2019

I have the £20 big bundle with double data but the extra data has not been applied. this is the first time i have topped up since october, have i lost the extra data because i did not renew the bundle on time.

MI5 · ‎18-12-2019

@lukerobinson

That is correct and covered by the T&C's which state you must top up every month to maintain the promotion.

https://www.o2.co.uk/termsandconditions/rewards/payg-double-bundles-for-up-to-12-months

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-12-2019

@lukerobinson

That is correct and covered by the T&C's which state you must top up every month to maintain the promotion.

https://www.o2.co.uk/termsandconditions/rewards/payg-double-bundles-for-up-to-12-months

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-12-2019

A bit harsh i think.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Double Data promotion big bundles

02 Mobile data for pay as you go monthly contract ...

How to Top up

Update credit card details

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Refund on a Pay as you go credit