Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! auto top up

Does anyone know how to cancel auto top-up?

Customer Service Lines

Hi all, I have tried to contact customer service as I have an issue with my current balance. I think something has been charged incorrectly. Lines are closed. Do you know what time they are open ? Thanks

Text from o2

I have just received a text, supposedly from O2 saying that I need to ring 4444 to top up my phone, I am on auto top up and never top up in a shop like it says I did last time, cannot for the life of me to contact O2 directly, even on my account, is ...

Keeping number

I have a galexy S4 mini which is pay as you go with my original number. It was playing up so as this crisis hit I bought a new Samsung A10 on line pay as you go monthly so new sim which I have working in the new phone but with a new number. How do I ...

Really need help

My mum is 85 amd disabled and hasnt used her phone for a while i presume its been disconnected due to current situation i really need it reconnected and haved tried phoning but cant get through

Taken money from me

I tried topping up my phone with my card. The automated service said it hadn’t worked for some reason. I then went on my online banking to see why. The payment has gone out of my bank but not gone on to my phone. What shall I do about this?!

Remove bolton

How do i remove a pack my data has run out ive topped up 25 pounch to add a new pack but cant find the option to remove my old pack and its just taking the money my balance is now 22 pound and cant seem to get a pack on

Sim Only on the Asus ROG II Phone

I am due to upgrade my phone but looking for a phone outside of the usual iphone/Samsung devices. I am looking for the Asus ROG Phone II and just wondering if any one has this device on 02 Sim Only? Thanks!James

My pay as you go top up was registered and then removed

Am a vulnerable aged person who registered a £10 to up bought for me as a voucher in a shop. I registered it correctly and was notified it was done. A short time later I noticed it had disappeared and was back to my old balance. Have tried various nu...

PAC Code

I was on a monthly contract of £92 for 2 years and just finished my contract in March and O2 moved me into Pay as you go customer. Now I want a PAC code to transfer my number to different provider but from last 2 days I can’t get anything I have trie...

O2

Forum Posts