Solved: Double Data promotion big bundles

lukerobinson · ‎18-12-2019

I have the £20 big bundle with double data but the extra data has not been applied. this is the first time i have topped up since october, have i lost the extra data because i did not renew the bundle on time.

MI5 · ‎18-12-2019

@lukerobinson

That is correct and covered by the T&C's which state you must top up every month to maintain the promotion.

https://www.o2.co.uk/termsandconditions/rewards/payg-double-bundles-for-up-to-12-months

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-12-2019

@lukerobinson

That is correct and covered by the T&C's which state you must top up every month to maintain the promotion.

https://www.o2.co.uk/termsandconditions/rewards/payg-double-bundles-for-up-to-12-months

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎18-12-2019

A bit harsh i think.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Double Data promotion big bundles

Money taken yet phone not topped up!

wifi calling

Cancel my rolling plan

Pay g transfer to pay m

Change providers with same number