Deposits

[DaisyDukes72]

I took out a new contract and phone and had to pay a £500 deposit which was refundable after 3 months, this is now due how do I get the money refunded??

[Cleoriff]

Hi @DaisyDukes72 

It will be refunded onto your 4th bill. I would call O2 to remind them nearer the date.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[b4u2]

give it more time for refund to process or give the team a call to discuss this further.

[DaisyDukes72]

They have credited my account with amount but I would rather have the money in my pocket rather than be in credit with them. O2 seem rather reluctant to part with it.

[MI5]

@DaisyDukes72 

Just tell them to transfer it to your bank account.

They cannot refuse.