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Deposit taken but order was rejected

Spongebob1211
Level 1: Joiner
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I tried purchasing the galaxy book4 pro 360 but was rejected the pay monthly option but the deposit of £30 was taken from my bank despite my order being rejected and cancelled.

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MI5
Level 94: Supreme
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@Spongebob1211 

Your bank is holding the money, not O2.

It will be a pending transaction.

Contact your bank to get it returned sooner than their normal timeframe.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151319 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

@Spongebob1211 

Your bank is holding the money, not O2.

It will be a pending transaction.

Contact your bank to get it returned sooner than their normal timeframe.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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