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Changing tarrif

Elaine4
Level 1: Joiner
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on ‎02-03-2021 21:11

on ‎02-03-2021 21:11

Hi it wont let me change my tarrif from a 15 to a 10 pound tarriff
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pgn
Level 74: Whizz kid
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on ‎02-03-2021 21:43

on ‎02-03-2021 21:43

Hi @Elaine4!

Changing from a higher to a lower tariff needs a call to O2, I am afraid - numbers are here: Guide: Coronavirus Community Help and Support. Use the Upgrade, Lost/Stolen, or Fraud option to get through, otherwise you'll just be disconnected.

Good luck!

Links to O2 Social Media Team here
NoAccountAccess

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MI5
Level 94: Supreme
In response to pgn
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on ‎02-03-2021 21:48

on ‎02-03-2021 21:48

@Elaine4 

Text 10DATABB to 21300

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

on ‎03-03-2021 08:40

on ‎03-03-2021 08:40

@Elaine4, 

@pgn You should be able to change PAYG Tariff up or down without contacting O2, but you can only change once per month - Maybe that's the problem?

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