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Level 1: Joiner
Posts: 8
Registered: ‎30-03-2020

Data allowance question

Hi

I am a pay as you go customer and have the £10 big bundle. I have ran out of web data but am still able to get online. Will i get charged for still being online and how will i be charged will it be taken when i top up again and how much will i get charged
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Posts: 104,009
Topics: 552
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Registered: ‎04-04-2012

Re: Data allowance question

@Rottielover 

It's either using rollover data from last month or taking any credit balance you have?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 8
Registered: ‎30-03-2020

Re: Data allowance question

I know i dont have either as my balance is £0.00 and im not aware of any rollover?
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Posts: 104,009
Topics: 552
Solutions: 13,442
Registered: ‎04-04-2012

Re: Data allowance question

@Rottielover 

Did you run out of data last month too?

If not it would rollover.

Are you connected to wifi at all?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Data allowance question

@Rottielover Are you connected via WiFi?

I DO NOT WORK FOR O2



Funniest-Thread-2
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Level 1: Joiner
Posts: 8
Registered: ‎30-03-2020

Re: Data allowance question

No i just turned the mobile data on my phone. I use my data up every month.
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Posts: 104,009
Topics: 552
Solutions: 13,442
Registered: ‎04-04-2012

Re: Data allowance question

@Rottielover 

That's very strange then unless O2 are giving free data now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 8
Registered: ‎30-03-2020

Re: Data allowance question

Yeah thats why i don't get it. But don't want to be suprised by topping up and then having no money left or no bundle.
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Registered: ‎04-01-2009

Re: Data allowance question

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Posts: 104,009
Topics: 552
Solutions: 13,442
Registered: ‎04-04-2012

Re: Data allowance question


@Rottielover wrote:
Yeah thats why i don't get it. But don't want to be suprised by topping up and then having no money left or no bundle.

 

@Rottielover 

They aren't doing anything like that we are aware of.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)