Re: Data allowance question

Rottielover · ‎30-03-2020

Hi

I am a pay as you go customer and have the £10 big bundle. I have ran out of web data but am still able to get online. Will i get charged for still being online and how will i be charged will it be taken when i top up again and how much will i get charged

MI5 · ‎30-03-2020

@Rottielover

It's either using rollover data from last month or taking any credit balance you have?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rottielover · ‎30-03-2020

I know i dont have either as my balance is £0.00 and im not aware of any rollover?

MI5 · ‎30-03-2020

@Rottielover

Did you run out of data last month too?

If not it would rollover.

Are you connected to wifi at all?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎30-03-2020

@Rottielover Are you connected via WiFi?

I DO NOT WORK FOR O2

Rottielover · ‎30-03-2020

No i just turned the mobile data on my phone. I use my data up every month.

MI5 · ‎30-03-2020

@Rottielover

That's very strange then unless O2 are giving free data now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rottielover · ‎30-03-2020

Yeah thats why i don't get it. But don't want to be suprised by topping up and then having no money left or no bundle.

jonsie · ‎30-03-2020

@MI5 wrote:
@Rottielover
That's very strange then unless O2 are giving free data now.

Nah!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-03-2020

@Rottielover wrote:
Yeah thats why i don't get it. But don't want to be suprised by topping up and then having no money left or no bundle.

@Rottielover

They aren't doing anything like that we are aware of.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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