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Data allowance question

Rottielover
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on ‎30-03-2020 17:21

on ‎30-03-2020 17:21

Hi

I am a pay as you go customer and have the £10 big bundle. I have ran out of web data but am still able to get online. Will i get charged for still being online and how will i be charged will it be taken when i top up again and how much will i get charged
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MI5
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on ‎30-03-2020 17:27

on ‎30-03-2020 17:27

@Rottielover 

It's either using rollover data from last month or taking any credit balance you have?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rottielover
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on ‎30-03-2020 17:29

on ‎30-03-2020 17:29

I know i dont have either as my balance is £0.00 and im not aware of any rollover?
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MI5
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on ‎30-03-2020 17:30

on ‎30-03-2020 17:30

@Rottielover 

Did you run out of data last month too?

If not it would rollover.

Are you connected to wifi at all?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎30-03-2020 17:31

on ‎30-03-2020 17:31

@Rottielover Are you connected via WiFi?

I DO NOT WORK FOR O2



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Rottielover
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on ‎30-03-2020 17:32

on ‎30-03-2020 17:32

No i just turned the mobile data on my phone. I use my data up every month.
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MI5
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on ‎30-03-2020 17:33

on ‎30-03-2020 17:33

@Rottielover 

That's very strange then unless O2 are giving free data now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rottielover
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on ‎30-03-2020 17:35

on ‎30-03-2020 17:35

Yeah thats why i don't get it. But don't want to be suprised by topping up and then having no money left or no bundle.
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jonsie
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on ‎30-03-2020 17:35

on ‎30-03-2020 17:35

@MI5 wrote:

@Rottielover 

That's very strange then unless O2 are giving free data now.

Nah!Angel

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎30-03-2020 17:37

on ‎30-03-2020 17:37

@Rottielover wrote:
Yeah thats why i don't get it. But don't want to be suprised by topping up and then having no money left or no bundle.

 

@Rottielover 

They aren't doing anything like that we are aware of.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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