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Anonymous · ‎07-12-2017

I sent 1tx on my Doro 8030 and balance came up £9.50 sent2more tx ! No balance was shown so I checked my self and balance was £7.90.my internet connection is off can anybody please help ?

MI5 · ‎07-12-2017

It could depend on what number you sent the texts to?
International or some short codes and premium rates cost more to text.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-12-2017

It could depend on what number you sent the texts to?
International or some short codes and premium rates cost more to text.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-12-2017

Picture messages possibly?

jonsie · ‎07-12-2017

It shouldn't be. Two messages at a cost of £1. 60. You'll have to check my maths, my head isn't working as it should.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-12-2017

Yeah, 80p a message.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-12-2017

I can't think of any scenarios where a text would cost 80p. Maybe customer service can clarify if the credit was £9.50 before the texts.

http://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-12-2017

Yes, it's a strange amount for sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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