08-11-2024 09:35
My account is in credit. I have requested a refund and it has been rejected several times. Can you tell me why?
08-11-2024 09:41
This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks
08-11-2024 09:42
Unfortunately we can't @ChrisM3 as we are also o2 customers.
Contact them on social media to see if they can help - links are in the guide below:
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here