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My account.

ChrisM3
Level 1: Joiner
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on ‎08-11-2024 09:35

on ‎08-11-2024 09:35

My account is in credit. I have requested a refund and it has been rejected several times. Can you tell me why?

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MI5
Level 94: Supreme
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on ‎08-11-2024 09:41

on ‎08-11-2024 09:41

@ChrisM3 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 67: Unsung hero
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on ‎08-11-2024 09:42

on ‎08-11-2024 09:42

Unfortunately we can't @ChrisM3 as we are also o2 customers.

Contact them on social media to see if they can help - links are in the guide below:

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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