Classic PAYG

[Anonymous]

So it says here regarding this tarrif, that If you don't top up, or add a Bolt at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number...

However i'm struggling to find details of this caveat in any published terms or conditions, the tarrif page itself nor anywhere else much: nor how it would work in practice, what anniversary dates would apply, how any given six month period would be defined, what warnings, if any, would be given and so on.

Anyone able to shed any light?  

[MI5 · Accepted solution]

6 months from the last top up or last chargeable call or text is how it's defined.
There are no warnings sent.

Although it's never been put in print by o2 the general understanding is that you need to top up once every 999 days but you do need the chargeable call or text every 6 months.

[Anonymous]

It doesn't mention chargeable calls nor is it defined at all. Which is kind of my point. We have T&C's for every conceivable eventually, even down to the use of this board and accessing the Website .. .yet something as fundamental as kicking you off the network, or losing your number.... I really would like to see the T&C's backing it up, not just go by general understandings or accepted practice.

[MI5]

Section 7 here is all I can find in writing
https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read#bm-o...

[Anonymous]

Thank you - you replied to a remarkably similar post a year ago... and O2 still have that page up 😑

[MI5]

At least we are consistent with our advice

[gavod]

So why does it specifically say one needs to top up or add a bolt-on every six months or the number will be disconnected?

https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go

I use an O2 sim on classic PAYG to enable emergency back-up access to the internet from my router. It also sends me status texts every so often, so it will stay alive happily that way, but I certainly don't want to have to keep topping up by £10 every six months. Can someone definitively confirm that the chargeable calls/texts rule is still correct? The last thing I want to do is to lose the connection.

[MI5]

It's a chargeable call or text at least once every 6 months and a top up every 999 days.

[adamtemp64]

@Martin-O2 looks like the web page linked in post 7 requires amending inline with the official t&c

[gavod]

Hi Martin,

The explanation given for that paragraph in a chat I had this morning with an O2 adviser was: "that means if you keep it unused, untouched and £0 balance throughout the time", in which case one would have hit the six months without doing anything chargeable (call, text or data) anyway.

I would have said that it's not exactly clear, but in fact it is very clear: just wrong!

There are similar debates going on in other online forums, so if you can get it revised it will greatly add to the peace of mind of many of your customers - and you may even get a few more!