Classic PAYG

[Anonymous]

So it says here regarding this tarrif, that If you don't top up, or add a Bolt at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number...

However i'm struggling to find details of this caveat in any published terms or conditions, the tarrif page itself nor anywhere else much: nor how it would work in practice, what anniversary dates would apply, how any given six month period would be defined, what warnings, if any, would be given and so on.

Anyone able to shed any light?  

[jonsie]

Thousands of sims are just thrown in a drawer or people just stop using them so O2 need to monitor if a sim is live or not. Six months seems a reasonable amount of time to keep a check on this. A disused number can be reclaimed and then If you send a text every 6 months you only need to top up every 999 days.

Like coal and oil, the present range of mobile numbers will run out so if it's possible to be used again then it's obviously a great benefit to the networks and they all have some sort of usage terms, not just O2.

[Martin-O2]

Thanks @adamtemp64, I'll pass this over to the web team. 

Thanks for your feedback on this! Its very useful get get customers input on things. 

[bubblegut]

In the T & C's I can't find a mention of making a chargeable call or text in six months?

[MI5]

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@bubblegut wrote:

In the T & C's I can't find a mention of making a chargeable call or text in six months?

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Trust us - you need to.

[jonsie]

https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read#bm-p...

Our Rights to Bar or Disconnect Your Mobile Phone

• 7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone