Unlocking problems

[Baffled]

Hi can anyone help me get an unlocking code that actually works.

Ive now had 3 codes and none have worked. I tried the online chat and got cut off.

Thanks for any info.

[MI5]

@Baffled 

Follow the help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

but if still having problems, I'll ask @EmilieT to help.

[Baffled]

Hi @MI5  thanks for your reply. Tried that link but unfortunately it was dead. 

Do you think EmilieT will be able to sort this out? Thanks 

[MI5]

Try this @Baffled https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... and I'm sure @EmilieT will help if needed.

[EmilieT]

Thanks @MI5 for the advice and the mention!

@Baffled I've just replied to your Private Message - I need a few more details first before I can get someone to look into this for you, so it'd be great if you could reply to my PM when you have some time today  

[Baffled]

So I got the Guru call but missed it as I was at work at the time. A week later they called back.

I was given another code and was told they would call back the following day at 10 am to see if it had worked.

Did it work? Nope!

Did they call back ? Nope

That was 2 days ago. No call back, still no working phone....?.......

Time for Ofcom ?

[Cleoriff]

---

@Baffled wrote:

So I got the Guru call but missed it as I was at work at the time. A week later they called back.

I was given another code and was told they would call back the following day at 10 am to see if it had worked.

Did it work? Nope!

Did they call back ? Nope

That was 2 days ago. No call back, still no working phone....?.......

Time for Ofcom ?

---

Not yet @Baffled . I will mention @EmilieT  again, although she wont be back till Monday now. She normally has a great success rate with getting phones unlocked.

[MI5]

I suspect the phone is now hardlocked due to too many wrong attempts.
O2 should replace the phone for you if you purchased it new from them.

[Baffled]

Thanks guys 

More info

I think I'll wait for it to be sorted rather than ofcom it yet..

Im going to ask for a replacement phone as i cant be expected to keep waiting and waiting....

Annoyingly i missed a call from customer services at 5pm  tonight. I cant keep permanent hold of a dead phone for days on end on the off chance they call me?

It would be so much easier if you could call them back but you cant do that on that number which is stupid if you ask me.

Anyway have a good weekend guys. 

[EmilieT]

@Baffled I'm sorry to hear you're still having some troubles with this - I've passed on all the latest info you posted with the gurus so they can look into it with you shortly