Charged £10 instead of £15 and ended up with no data bundle..

[Damien1910]

Changed tariff from £10 data Big Bundle to £15 data Big Bundle and after confirmation email topped up £15 and charged just £10.. Received a message: “O2: Sorry, you need a balance of at least £15 to get your £15 data Big Bundle. Top up now. Call 4444 free from your mobile.” On the next day get pop up message: “O2 You’ve used £2 worth of data on your phone today, but you wan’t be charged for any more. Your web daily allowance of 100MB runs out at midnight.” Now I’ve been charged £12 in total and ended up with no data bundle 😞

[O2Sophie]

Hello, @Damien1910 ,

I'm sorry you're having issues with your tariff change. Give 4445 a call via your mobile 1st thing tomorrow ( they open at 8.00 a/m ) and tell them what has happened, they will sort it out for you.

[TallTrees]

Hello @Damien1910
Welcome to the o2 community forum.
Bit of a mess to be sure...as @O2Sophie says call customer services early am ...to get this sorted.
Good luck come back and let us know all is well soon. Best wishes TallTrees

[MI5]

@Damien1910 

Was there at least 48 hours between you changing tariff and your anniversary date?

I've noticed a bit of time is needed for tariff changes to work through the system, else it gets confused.

[BenB]

Same thing just happened to me, did you get it fixed? Im in the USA at the moment so cant call their number. Chat doesn't help with PAYG