Charged £10 instead of £15 and ended up with no data bundle..
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on 09-08-2020 20:32

on 09-08-2020 20:44
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on 09-08-2020 20:44
Hello, @Damien1910 ,
I'm sorry you're having issues with your tariff change. Give 4445 a call via your mobile 1st thing tomorrow ( they open at 8.00 a/m ) and tell them what has happened, they will sort it out for you.
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on 09-08-2020 20:53
Welcome to the o2 community forum.
Bit of a mess to be sure...as @Anonymous says call customer services early am ...to get this sorted.
Good luck come back and let us know all is well soon. Best wishes TallTrees
HAPPINESS IS BEE SHAPED
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on 09-08-2020 20:57
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on 09-08-2020 20:57
Was there at least 48 hours between you changing tariff and your anniversary date?
I've noticed a bit of time is needed for tariff changes to work through the system, else it gets confused.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-08-2020 15:55
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on 14-08-2020 15:55

