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You need to call O2 on 4445 Or Payment management.
You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
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PAYG Rolling Plan from O2 by design takes payment from the card you register with O2. It is unlikely you will get your money back, but do call as directed by @Cleoriff above to see if there is some form of ex-gratia payment O2 might be able to make.
Pay As You Go: Introducing "Rolling Plans" covers the tariff you have, and this explains how to switch from one type of PAYG tariff to another type on O2:
Paying for your Rolling plan
Rolling plans let you set up a credit or debit card payment that automatically buys your allowances each month – all contract-free.
If your payment fails (for example, if your payment card expires) and you aren’t able to update it, we’ll move you onto our Big Bundle £10 tariff. You can then choose to top up like a normal Pay As You Go tariff or you can restart a Rolling plan when you’re ready by logging onto My O2 with new payment card details. We won’t apply any late payment fees.
If you’re already an O2 Pay As You Go customer switching from a Big Bundle, we’ll look at how long your Bundle has left to go and use that to take some money off your first Rolling plan payment. So you can switch right away and don’t lose out.
To check your remaining allowances:
Call 4444 free, then choose option 2 and 2 again
Text BALANCE free to 20202
Visit My O2
https://www.o2.co.uk/help/pay-as-you-go/rolling-plans
Good luck, @sonniepinder.
