Solved: Changing from Original to Classic PAYG

chrisoriordan · ‎16-01-2018

I don't use my mobile phone much and am currently on the very old Original payg. This is much more expensive than the current Classic payg. If I change tariffs, does anyone know whether the credit I currently have (about £10) will be transferred to the new tariff? If not then I suppose I should wait until I have used up this credit before switching.

MI5 · ‎16-01-2018

Just change the tariff in your MyO2 and your credit will remain as it is now. http://www.o2.co.uk/myo2
The change won't happen until your anniversary date though. If you want to change immediately, call 4445 to do it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-01-2018

Just change the tariff in your MyO2 and your credit will remain as it is now. http://www.o2.co.uk/myo2
The change won't happen until your anniversary date though. If you want to change immediately, call 4445 to do it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

chrisoriordan · ‎16-01-2018

Thanks for the information, MI5. I just switched tariffs online with no problems. The change went through straight away, and I still have my credit. Not sure what you meant about anniversary date, as I've been on the old payg for a long time, and doubt if I have a anniversary date. Anyway all's well that ends well. Thanks again.

MI5 · ‎16-01-2018

Yeah, it's tariff dependant and in not knowing what tariff exactly you were on, I just thought I'd mention it anyway.
Glad you got sorted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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