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Problems with o2 including bill

Simon1978
Level 1: Joiner
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on ‎02-07-2024 13:33

on ‎02-07-2024 13:33

I have an outstanding bill despite changing to a new contract in June which is twice the cost of the original.

This bill should not be charged.

 

I also have issues with my wife's phone whom is unable to use data or call, she was never sent a sim card and apparently its automatic however it doesn't work and we are paying nearly £120 per month each for this poor service

 

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MI5
Level 94: Supreme
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on ‎02-07-2024 13:35

on ‎02-07-2024 13:35

@Simon1978 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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