Solved: Re: Changed the wrong amount

amberkinrade · ‎07-04-2022

Hi i just did a £10 top up and you just changed me £15 how do i get my £5 back meany thank

MI5 · ‎07-04-2022

Not sure how that could have happened and O2 don't usually give refunds on top ups.

You could try asking by calling 4445 or message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎07-04-2022

@amberkinrade

Not sure how that could have happened and O2 don't usually give refunds on top ups.

You could try asking by calling 4445 or message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

amberkinrade · ‎22-06-2022

Hi I got the issue resolved thank you so much for your help sorry for the late reply forgot my password and took forever to reset it

O2

Changed the wrong amount

Money taken yet phone not topped up!

wifi calling

Cancel my rolling plan

Pay g transfer to pay m

Change providers with same number