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on 30-11-2020 14:09
Can o2 refund me?
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on 30-11-2020 14:13
Hi @Niki1
You'll need to call O2
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
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on 30-11-2020 14:13
Hi @Niki1
You'll need to call O2
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
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on 30-11-2020 14:22
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on 30-11-2020 14:22
Bare in mind for the first month you will pay pro-rata'd amounts.
So part Old Tariff, and Part New tariff depending on when you changed the tariff and how close it was to your billing date
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 30-11-2020 14:27
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on 30-11-2020 14:27
As the op stated 'every month' in the opening post, I presumed it had been going on for longer than the first month pro rata changeover.
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on 30-11-2020 15:08
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on 30-11-2020 15:08
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on 30-11-2020 17:46
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on 30-11-2020 17:46
@madasaf1sh wrote:
@Cleoriff
Missed that bit 🙂
That's normally me who misses bits
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on 30-11-2020 17:49
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on 30-11-2020 17:49
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

