Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Premium International Bundles

Hi everybody,I am a new customer at O2, got my Premium Big Bundle SIM card 10 days ago and put £20 on it, to go to France and then Mexico.I am now in Mexico and my credit indicates £0 even though I used very little of it in France. The company is wan...

£5 Big Bundle

I have ordered a new pay as you go sim, on the £5 big bundle tariff. I don’t want it to continue every month. How do I stop £5 of my credit been taken every month?

Resolved! How to enable wifi calling?

I have an iPhone XR running iOS 13.7. The option to enable wifi calling does not display for O2. When I check in MyO2 under manage my device, the only option available is to unlock my phone. No option to enable wifi calling is shown.Any ideas please?...

Resolved! New PAYG customer

My brother-in-law has just upgraded his PAYG package via the My O2 app to the £10 big bundle for 6GB data, unlimited minutes and text. He only had £2.60 credit on there at the time, but then once he had changed the package, then topped his phone up b...

Resolved! Remaining Data

I received a message “ O2: You've now used all your offer data. Browsing or data in the UK will now use any data allowance you have or be charged at your tariff's standard rates.”. Looking on My O2 for this phone I still have 15GB left. So what was t...

Resolved! Call Barring

Hi I been in Portugal and I could't make any calls, because on my phone the call barring settings for ''Outgoing calls when in roaming'' was enabled, I tried to disable but was asking a call barring password. I don't know which password it is, I cont...

cancelled my o2 sim on wednesday but now need to have live chat with someone

cancelled my o2 sim on wednesday but now need to have live chat with someone. I need to get another PAC code for my previous number so I can transfer it to my new giffgaff sim. I messed up with giffgaff because I misinterpreted the instructions on th...

Resolved! Do I need to, and if so how, do i upgrade from a 4G to 5G sim

I currently have a pay as you go 4G sim in my iPhone 11 Pro. I will soon be upgrading to an iPhone 12 pro with 5G. Do I need to update my sim from 4G to 5G and what is the process?

Resolved! Incorrect charge

Hi everyoneI’m on payg but use big bundlesToday a new bundle started (I actually changed up from a £10 to £15 bundle from today) and it all shows on my O2 as correct.However I have received a message saying I have used £2 of data today and will be ch...

Resolved! Replacement number

I want replacement my old number [personal info removed]

O2

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