Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Declined Credit Check

Hi, After some advice - placed 2no. orders via Mobile Phones Direct for phones on O2 contracts. Unfortunatley they were set-up on the incorrect contracts. Called and cancelled as soon as mistake noticed but one phone had already been dispatched. The ...

Low User who does not want to spend on a bundle each month

Hello, I am a low user and do not want to spend on a bundle each month. I use my phone for emergencies and keeping in contact with my family, mainly via WhatsApp, especially during the current pandemic. I would just like to top up an amount and pay f...

Phone calls

I have already activated my sim card. I topped up with 10 pounds as it was required, but I still cannot make phone calls.

Can’t call or text

Hi wondered if anyone could help please. I have a pay as you go old Nokia brick phone with a bundle on it and a credit of £9.75. I live in the UK but am visiting the Channel Islands. I have network and roaming showing but can’t make any calls or text...

Resolved! 45gb

Right I signed up to 02 £15 and was told I'd get 45gb of data but I'm not I'm getting 15gb how come ?

Resolved! Swapping PAYG Micro SIM for nano SIM

I have a Samsung Galaxy S3 with a PAYG micro SIM. I want to transfer my SIM to a Galaxy S7, but the SIM is the wrong size. How do I organise a swap to the smaller SIM size, retaining the number?

Will there be a text message warning of disconnection if don't top up within 6 months?

Hi Will I get a warning text message before o2 disconnect my phone number if I don't top up within 6 months? I can't find out when I last topped up there is nowhere on the online account service for me to find out. O2 really need to have this availab...

Internet connection keeps cutting durning the day

My 4G connection keeps cutting off when im at work, even tho i have 3bars connection minimum, can someone help me with this?

Resolved! Issues with call 0300 number from abroad in Germany

Hi, I'm on O2 UK pay as you go monthly. I can't call 0300 numbers to the UK from abroad in Germany. Keeps saying number doesn't exist which can't be true as it's the Home Office I'm trying to call... I've tried adding +44 Anyone got any ideas? It's k...

Resolved! frozen number

I have tried contacting customer services - useless. I have tried o2 chat - useless. I know the number of the device I am trying to use is frozen. The question is why, it was in use and had £42 credit about three weeks ago. Perhaps more importantly i...

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