Solved: missing credit

Judy1 · ‎30-11-2020

How do I get to speak with some one to find out where £37 pounds credit has gone in one month when I pay for unlimited texts, so rarely ever make a call?

MI5 · ‎30-11-2020

@Judy1

You need to call 4445 for customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-11-2020

@Judy1

You need to call 4445 for customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Judy1 · ‎30-11-2020

Thank you!

MI5 · ‎30-11-2020

You're welcome.
Let us know if we can help further once you find out where the credit has gone to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

missing credit

Top up

My phone got stolen

Spend cap

Cancel my sim only

Did they downgrade me?