Card top up

[Mypearl]

My card wouldnt be taken for topup over fone

[jonsie]

Is this your first top up or are you using a new card?

[MI5 · Accepted solution]

You'll need to speak to customer services for account issues http://www.o2.co.uk/contactus
Other ways to top up on this thread here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

[jonsie]

This is the second post this evening so maybe there is a problem with the system. You could try later or call 445

This isn't customer sevice @Mypearl

[EmilieT]

Welcome to the forum, @Mypearl  Have you made any progress with your top up since you posted yesterday? 

[Anonymous]

@EmilieT If you purchase a sim in the shop and it’s got credit on already is this classed as a first top up or should I expect the same when I try to top up myself for the first time?

[Cleoriff]

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@Anonymous wrote:

@EmilieT If you purchase a sim in the shop and it’s got credit on already is this classed as a first top up or should I expect the same when I try to top up myself for the first time?

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@AnonymousIf your card has credit on when bought that's fine, as it's bought with credit applied...but YOUR first top up should always be by voucher. Madness I know, but over the past 2 years this has been a constant requirement. (Though O2 won't admit to it)

PS apologies for replying when you particularly tagged Emilie, but as I wrote the guidelines, I know I had to change them when it became apparent a voucher was required for a first top up

[Anonymous]

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@Cleoriff wrote:

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@Anonymous wrote:

@EmilieT If you purchase a sim in the shop and it’s got credit on already is this classed as a first top up or should I expect the same when I try to top up myself for the first time?

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@AnonymousIf your card has credit on when bought that's fine, as it's bought with credit applied...but YOUR first top up should always be by voucher. Madness I know, but over the past 2 years this has been a constant requirement. (Though O2 won't admit to it)

PS apologies for replying when you particularly tagged Emilie, but as I wrote the guidelines, I know I had to change them when it became apparent a voucher was required for a first top up

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That’s good to know @Cleoriff thanks

[EmilieT]

Thanks @Cleoriff for the info Hopefully it answered your question @Anonymous!