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Card top up

Mypearl
Level 1: Joiner
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My card wouldnt be taken for topup over fone
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MI5
Level 94: Supreme
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You'll need to speak to customer services for account issues http://www.o2.co.uk/contactus
Other ways to top up on this thread here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie
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Message 2 of 9
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MI5
Level 94: Supreme
  • 143424 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You'll need to speak to customer services for account issues http://www.o2.co.uk/contactus
Other ways to top up on this thread here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 9
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jonsie
Level 94: Supreme
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This is the second post this evening so maybe there is a problem with the system. You could try later or call 445

This isn't customer sevice @Mypearl

Message 4 of 9
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EmilieT
Former Staff
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Welcome to the forum, @Mypearl Wave Have you made any progress with your top up since you posted yesterday? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 5 of 9
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Anonymous
Not applicable

@EmilieT If you purchase a sim in the shop and it’s got credit on already is this classed as a first top up or should I expect the same when I try to top up myself for the first time?

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Cleoriff
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@Anonymous wrote:

@EmilieT If you purchase a sim in the shop and it’s got credit on already is this classed as a first top up or should I expect the same when I try to top up myself for the first time?


@AnonymousIf your card has credit on when bought that's fine, as it's bought with credit applied...but YOUR first top up should always be by voucher. Madness I know, but over the past 2 years this has been a constant requirement. (Though O2 won't admit to it)

PS apologies for replying when you particularly tagged Emilie, but as I wrote the guidelines, I know I had to change them when it became apparent a voucher was required for a first top up slight_frown

Veritas Numquam Perit

Girl in a jacket
Message 7 of 9
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Anonymous
Not applicable

@Cleoriff wrote:

@Anonymous wrote:

@EmilieT If you purchase a sim in the shop and it’s got credit on already is this classed as a first top up or should I expect the same when I try to top up myself for the first time?


@AnonymousIf your card has credit on when bought that's fine, as it's bought with credit applied...but YOUR first top up should always be by voucher. Madness I know, but over the past 2 years this has been a constant requirement. (Though O2 won't admit to it)

PS apologies for replying when you particularly tagged Emilie, but as I wrote the guidelines, I know I had to change them when it became apparent a voucher was required for a first top up slight_frown


That’s good to know @Cleoriff thanks

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EmilieT
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Thanks @Cleoriff for the info sun Hopefully it answered your question @Anonymous!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 9 of 9
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