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Cant Afford Bill Need a payment plan but cannot ring as hard of hearing

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Gatters
Level 1: Joiner
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on ‎06-11-2019 13:33

on ‎06-11-2019 13:33

Hi, I have tried live chat but its always busy. I need a payment plan as I cant afford my last bill so need to set up some sort of plan. I cant telephone as im quite hard of hearing. PLease help?

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MI5
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on ‎06-11-2019 13:47

on ‎06-11-2019 13:47

@Gatters 

You can register for access for all which will help you 

https://community.o2.co.uk/t5/Discussions-Feedback/NGTS/m-p/1030065#M89141 

 

https://www.o2.co.uk/access-for-all

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151922 Posts
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on ‎06-11-2019 13:47

on ‎06-11-2019 13:47

@Gatters 

You can register for access for all which will help you 

https://community.o2.co.uk/t5/Discussions-Feedback/NGTS/m-p/1030065#M89141 

 

https://www.o2.co.uk/access-for-all

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎06-11-2019 13:48

on ‎06-11-2019 13:48

Hi @Gatters 

Sorry but you have to call them and ask to speak to the payment management team. They are the only people who can set up a payment plan Guide: How to find help & contact O2 

Veritas Numquam Perit

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Martin-O2
Former Staff
In response to Cleoriff
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on ‎08-11-2019 12:19

on ‎08-11-2019 12:19

@Gatters did you register for access for all and if so have you gotten in touch with customer services about your bill? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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