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How to top up when O2 website says error

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Moscow
Level 1: Joiner
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‎07-11-2019 12:07

‎07-11-2019 12:07

I can’t top up. Tried the website and the 4444 number and my wife’s card and checked my bank is ok. I’m stuck. Had o2 on a chat session that just bombed out.
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MI5
Level 94: Supreme
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‎07-11-2019 12:29

‎07-11-2019 12:29

@Moscow 

All contact numbers here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎07-11-2019 12:16

‎07-11-2019 12:16

@Moscow 

All ways to top up here Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Moscow
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‎07-11-2019 12:24

‎07-11-2019 12:24

I’ve tried a number of these ways all ending with failure. I need to speak to a human who can resolve my problem or move to another network. Am not able to leave the house right now.
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MI5
Level 94: Supreme
In response to Moscow
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Registered:

‎07-11-2019 12:29

‎07-11-2019 12:29

@Moscow 

All contact numbers here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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‎08-11-2019 14:14

‎08-11-2019 14:14

How's it going @Moscow, were you able to speak to customer services and get your topup issue resolved? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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