Cancel big value bundle and renew

Clizzy · ‎29-03-2020

Hi, I have a PAYG big bundle package and the data has run out. Therefore I want to cancel it and renew it early. Usually I would do this few online chat but the portal is down additionally customer support via 4445 is never going through.
How do I cancel my pay as you go bundle and renew it early during this time.
Thanks in advance

MI5 · ‎29-03-2020

@Clizzy

Yes you need PAC but all can be done online Guide: How to get your PAC [June 2021 Update]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎29-03-2020

Order sim and set up your account here https://www.giffgaff.com/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎29-03-2020

@Clizzy You can get your PAC by text. No need to speak to anyone.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

I DO NOT WORK FOR O2

Clizzy · ‎29-03-2020

Thanks guys, very helpful!

MI5 · ‎29-03-2020

Best of luck @Clizzy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off