Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎29-03-2020

Cancel big value bundle and renew

Hi, I have a PAYG big bundle package and the data has run out. Therefore I want to cancel it and renew it early. Usually I would do this few online chat but the portal is down additionally customer support via 4445 is never going through.
How do I cancel my pay as you go bundle and renew it early during this time.
Thanks in advance
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Cancel big value bundle and renew

@Clizzy 

The only way is to call, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎29-03-2020

Re: Cancel big value bundle and renew

Hi MI5 if the PAYG line is not going through at all for past week. Surely there is another solution?
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Cancel big value bundle and renew

@Clizzy 

Unfortunately not.

There is so much more O2 could do within your MyO2 but they choose not to.

In all honesty, you would be better of on giffgaff where you can start your bundle early from your account settings and do so much more without need any customer service intervention.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: Cancel big value bundle and renew

@Clizzy Unfortunately, there is no other way at the moment. O2 are diverting queries to this site, which is a bit unfair, as we are all customers. We have no access to anyone's account, so are limited to what we are able to help with.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Cancel big value bundle and renew


@MI5 wrote:

@Clizzy 

Unfortunately not.

There is so much more O2 could do within your MyO2 but they choose not to.

In all honesty, you would be better of on giffgaff where you can start your bundle early from your account settings and do so much more without need any customer service intervention.


The way customer service is at the moment I think that's the best choice for many.

Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Cancel big value bundle and renew

[ Edited ]

We are all just customers like yourself @Clizzy sorry.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎29-03-2020

Re: Cancel big value bundle and renew

True, it would be so convenient if they can introduce this option in the My02 for the future. If this is this case is there anyway I can get data as I need this for my job as a delivery driver for the sat nav to work. I’ve already bought the 1gb bolt on , is that the only option to rebuy now it has run out?
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Cancel big value bundle and renew

@Clizzy 

I'm afraid so, bolt ons are your only option which of course are expensive and so make O2 more money......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎29-03-2020

Re: Cancel big value bundle and renew

And if I were to switch and keep the same number. Would you need the pack code in order to do this . Would I need to get through to them?. Because at this moment it is almost impossible to get through to them.