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Calls and texts not working from Europe

Dario
Level 1: Joiner
  • 2 Posts
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Registered:

‎25-08-2021 08:58

‎25-08-2021 08:58

Hi there,
I recently changed from Vodafone to O2 and kept my number. Then I activated Bundle and I'm currently in Italy. The Mobile Data Network (for payasyougo) seems to be correct as I can surf with the Roaming without problems, it's just receiving/making calls and texts that doesn't work at all.
Can you please let me know if there's anything that should be done (i.e. settings) and/or a specific activation to use calls/texts?
Thank you.

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TheresaV
Former Staff
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‎27-08-2021 13:33

‎27-08-2021 13:33

Hi @Dario do you still have this issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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Dario
Level 1: Joiner
In response to TheresaV
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Registered:

‎27-08-2021 18:56

‎27-08-2021 18:56

Hi,

Yes I still have this issue. I also called the customer service but they told me that I don’t have any restrictions. So I should have been contacted by the IT team to troubleshoot this further, however I’m still waiting.

I’m just wondering if the network I’m currently on could be the reason: WINDTRE

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