This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Calls and texts not working from Europe

Dario
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎25-08-2021 08:58

‎25-08-2021 08:58

Hi there,
I recently changed from Vodafone to O2 and kept my number. Then I activated Bundle and I'm currently in Italy. The Mobile Data Network (for payasyougo) seems to be correct as I can surf with the Roaming without problems, it's just receiving/making calls and texts that doesn't work at all.
Can you please let me know if there's anything that should be done (i.e. settings) and/or a specific activation to use calls/texts?
Thank you.

Message 1 of 3
932 Views
0 Kudos
2 REPLIES 2

TheresaV
Former Staff
  • 1930 Posts
  • 80 Topics
  • 12 Solutions
Registered:

‎27-08-2021 13:33

‎27-08-2021 13:33

Hi @Dario do you still have this issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
signature

Message 2 of 3
886 Views
0 Kudos

Dario
Level 1: Joiner
In response to TheresaV
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎27-08-2021 18:56

‎27-08-2021 18:56

Hi,

Yes I still have this issue. I also called the customer service but they told me that I don’t have any restrictions. So I should have been contacted by the IT team to troubleshoot this further, however I’m still waiting.

I’m just wondering if the network I’m currently on could be the reason: WINDTRE

Message 3 of 3
877 Views
0 Kudos
Top Kudoed Authors
View all
Top