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Bundle Cancellation

PrincessUK
Level 1: Joiner
  • 1 Posts
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I topped up by £10 but £5 was deducted for a bundle, how can I cancel the bundle & get my money back?

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madasaf1sh
Level 77: Grand Master
  • 11525 Posts
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Registered:

@PrincessUK 

 

Unless you are on Classic PAYG (which is no longer sold) then you will be on a big bundle plan, so the charges could be correct. 

 

If you want to ask what plan your sim in on, then either login to myO2 or call 4445

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
  • 11525 Posts
  • 63 Topics
  • 3159 Solutions
Registered:

@PrincessUK 

 

Unless you are on Classic PAYG (which is no longer sold) then you will be on a big bundle plan, so the charges could be correct. 

 

If you want to ask what plan your sim in on, then either login to myO2 or call 4445

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
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MI5
Level 94: Supreme
  • 149128 Posts
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Registered:

@PrincessUK 

Your £5 bundle gives you unlimited calls and texts to all standard UK numbers but no data allowance. If you can use wifi for data it's a very cheap bundle which is also no longer available to new customers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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