Big Bundle

[Sana71878]

Hi does anyone know how to cancel a Big Bundle? I topped up and 02’s charged me for the money I topped up for a big bundle when I don’t want this.

[MI5]

@Sana71878 

O2 only do bundles now.

If you want the old style PAYG you need to switch to Tesco or giffgaff who both use O2 network.

[Sana71878]

Do you know what will happen if I don’t pay for the bundle next month? Will it just cut off?

[MI5]

@Sana71878 

You won't be cut off for6 months but you will just not be able to make calls, send texts or use data.

Incoming calls and texts will still work and also wifi will still work.

[Sana71878]

Oh okay but if I top up next month then will I just get another bundle depending on the price?

[MI5]

@Sana71878 

Yes, the bundle you get depends on which tariff you are on.

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

and help here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[Sana71878]

Do you know what happens if you top up but you don’t have enough to pay for the next bundle? Would it just stick with the same one?

[MI5]

@Sana71878 

Your bundle won't renew without enough credit but if you want to change your bundle, you have to change it in your MyO2.

[Sana71878]

How about if I don’t want to renew it but I just want more credit? Will I still be able to add more credit?

[MI5]

@Sana71878 You can only add more credit during the current month whilst bundle is active, to use as credit.

Credit, if sufficient, will be taken to renew bundle automatically on your anniversary date.

Edit: Insufficient credit cannot be used as credit after the bundle has expired.