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Balance refund

AMW
Level 1: Joiner
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I have recently changed from pay as you go to pay monthly. I had a balance of £20 that o2 said could be refunded. How do I get this refunded?
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Bambino
Level 84: Resplendent
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@AMW You will need to call customer service. All numbers in the link below.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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jonsie
Level 94: Supreme
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It's transferred to your monthly account as credit and can be used to pay your bill @AMW 

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