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Level 1: Joiner
Posts: 2
Registered: ‎07-05-2018


I cannot initiate auto-topup because I am not being offered the facility when I follow the instructions for setup.

Posts: 88,624
Topics: 536
Solutions: 11,473
Registered: ‎04-04-2012

Re: Auto-topup

Give customer services a call on 4445 when you can.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,476
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Auto-topup

Possibly because of the widespread issues today.

Community Manager
Posts: 5,893
Registered: ‎23-07-2014

Re: Auto-topup

Hi @forthurst, how are you getting on since you last posted? Did you manage to set up auto-topup in the end? Let us now if you need any additional advice. Smiley Happy

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Level 1: Joiner
Posts: 2
Registered: ‎07-05-2018

Re: Auto-topup

No. The option to initiate auto-topup is not being presented to me. I may have set it up before under my previous temporary mobile number before it was switched but I cannot see it or modify it if it exists.