Re: Auto-topup

forthurst · ‎06-12-2018

I cannot initiate auto-topup because I am not being offered the facility when I follow the instructions for setup.

MI5 · ‎06-12-2018

Give customer services a call on 4445 when you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-12-2018

Possibly because of the widespread issues today.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎08-12-2018

Hi @forthurst, how are you getting on since you last posted? Did you manage to set up auto-topup in the end? Let us now if you need any additional advice.

forthurst · ‎08-12-2018

No. The option to initiate auto-topup is not being presented to me. I may have set it up before under my previous temporary mobile number before it was switched but I cannot see it or modify it if it exists.

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