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Level 1: Joiner
Posts: 2
Registered: ‎07-05-2018

Auto-topup

I cannot initiate auto-topup because I am not being offered the facility when I follow the instructions for setup.

Posts: 86,144
Topics: 527
Solutions: 10,778
Registered: ‎04-04-2012

Re: Auto-topup

Give customer services a call on 4445 when you can.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 66,875
Topics: 544
Solutions: 3,348
Registered: ‎04-01-2009

Re: Auto-topup

Possibly because of the widespread issues today.

Community Manager
Posts: 5,339
Registered: ‎23-07-2014

Re: Auto-topup

Hi @forthurst, how are you getting on since you last posted? Did you manage to set up auto-topup in the end? Let us now if you need any additional advice. Smiley Happy

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Level 1: Joiner
Posts: 2
Registered: ‎07-05-2018

Re: Auto-topup

No. The option to initiate auto-topup is not being presented to me. I may have set it up before under my previous temporary mobile number before it was switched but I cannot see it or modify it if it exists.