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Auto top-up

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Feather
Level 1: Joiner
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on ‎29-04-2018 16:59

on ‎29-04-2018 16:59

I have tried the chat line many times, I have spent over half an hour with an in-store guru and yet I still cannot get what, to me, seems to be a simple request, so perhaps someone out there can assist. I cannot auto top-up my phone because, no matter what I do (cancel my account, change log in information, etc) I keep being returned to a page that states that I have been suspended from auto top-up I can top up using the web based page but several months ago the auto top-up feature worked but has now stopped and that's all that I would like. Please can anyone come up with a solution as, to date, nobody has been able to help

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MI5
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on ‎29-04-2018 17:02

on ‎29-04-2018 17:02

All I can suggest is that you call (not chat) customer service to check your account on 4445.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144184 Posts
  • 634 Topics
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Registered:

on ‎29-04-2018 17:02

on ‎29-04-2018 17:02

All I can suggest is that you call (not chat) customer service to check your account on 4445.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
In response to MI5
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on ‎29-04-2018 19:23

on ‎29-04-2018 19:23

@FeatherUntil you get auto top up sorted, there are various other ways to top up if you look at this guide

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

Scroll down to PAYG....

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EmilieT
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on ‎30-04-2018 13:42

on ‎30-04-2018 13:42

Hi @Feather, I'm sorry to hear that you've been having some issues with topping up. I'm sending you a PM now to get a bit more info and see how we can get this sorted for you slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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