using 118118

[Anonymous]

Hi, can anyone tell me how much 02 charge for using the 118118 service?

On the website, under Directories Enquiries it says customers are charged £5 per minute.

My friend has a dispute with 118118/02 regarding a call conected to a freephone number, she was indeed charged £5 per minute.

My question is about where the £5/min goes.

118118 are adamant that they take £2.57/min and 02 (I have phoned 202 3 times today) say all £5/min goes to 118118.

After a long (free) talk to 118118 I am inclined to believe them.

By saying 118118 get all the cash, 02 can side-step the issue it seems.

Someone gets the £2.43/min.

I will contact the Regulator 'Phone Pay Plus' but if anyone can shed some light on this I would be grateful.

[jonsie]

I'll pop that in my phone...never know when I'll need it:smileywink:

Good tip though @Anonymous 

[Anonymous]

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@Anonymous wrote:
Just to add you can call the Samaritans on 116123 and it's free from mobile or landline

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thank you very much @Anonymous = I didn't know that either = I've made a note to put that number into my mobile

WispaRed7 

[Anonymous]

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@Cleoriff wrote:

Just to join in with everyone else Jane, A really sensible piece of advice that others would do well to remember...Thanks for pointing that out....:smileywink:

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thank you very much @Cleoriff = I was a bit hesitant about sharing that I use the Samaritans 

[Anonymous]

No worries Jane your welcome

[Cleoriff]

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@Anonymous wrote:
No worries Jane your welcome

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Thanks for that number @Anonymous I will also put it in my phone! Blimey every days a school day:smileywink:

[Cleoriff]

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@Anonymous wrote:

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@Cleoriff wrote:

Just to join in with everyone else Jane, A really sensible piece of advice that others would do well to remember...Thanks for pointing that out....:smileywink:

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thank you very much @Cleoriff = I was a bit hesitant about sharing that I use the Samaritans 

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I don't think you need to worry Jane. You tell us what YOU are comfortable with. You have many friends on here lass

[Anonymous]

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@Bambino wrote:

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@Anonymous wrote:

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@Bambino wrote:

 Google is free. Google is your friend. Just type in the name of whatever you're looking for.

@Bambino where I get muddled up is = do you type in the box towards the middle of the laptop screen or in the top box ie where you do the www. etc thingy

I have just been 'messing about' on my laptop & have found 'the phone book' by BT, thank you very much & tested it with a few names 

btw there is no Bambino listed rofcgu 

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[Anonymous]

Wait...so when you call 118118 and are transferred to another number, freephone or not, you're still charged at the original call cost? How have they got away with this for so long?

[MI5]

It's in their T&C's I guess........ 😞

[Bambino]

Apparently before the call is transferred you hear a recorded message to say how much the call will cost per minute. I've never used 118118, but have read that somewhere.

What's also very strange is that I can see on Google that Damien 1's tip on the Samaritans number is correct, but if you go to the Samaritans website it tells you to call an 0845 number, not the 116 number.

http://www.samaritans.org/how-we-can-help-you/contact-us

http://consumers.ofcom.org.uk/news/charities-awarded-116-numbers/