using 118118

[Anonymous]

Hi, can anyone tell me how much 02 charge for using the 118118 service?

On the website, under Directories Enquiries it says customers are charged £5 per minute.

My friend has a dispute with 118118/02 regarding a call conected to a freephone number, she was indeed charged £5 per minute.

My question is about where the £5/min goes.

118118 are adamant that they take £2.57/min and 02 (I have phoned 202 3 times today) say all £5/min goes to 118118.

After a long (free) talk to 118118 I am inclined to believe them.

By saying 118118 get all the cash, 02 can side-step the issue it seems.

Someone gets the £2.43/min.

I will contact the Regulator 'Phone Pay Plus' but if anyone can shed some light on this I would be grateful.

[Cleoriff]

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@Bambino wrote:

Apparently before the call is transferred you hear a recorded message to say how much the call will cost per minute. I've never used 118118, but have read that somewhere.

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I have used them once...and put down the phone when I was told how much the call would cost per minute. I think all these companies jumped on the money bandwagon when we got rid of BT 100

[jonsie]

It was a licence to print money and I'm amazed how they are still in existance...

[Anonymous]

I read somewhere that they were using both the 0845 and 116 numbers I guess they don't point it out as they probably get some money out of the 0845 for the volunteers

[anticpated]

If I need a telephone number I use Google or the BT Directory Enquires on their website.

For a while, I have known that has been overpriced and not very practical. Actually most telephone providers have their own 118 service. 118 500 for BT I believe, Virginmedia 118180 or 118878 (UK Directory Enquiries) and 118190 (International Directory Enquiries).

118 118 can picked up by scammers and abused by rerouting your call worldwide.

.

[jonsie]

Logic may not enter the equation in the depths of despair

[anticpated]

Perhaps not. I never read the whole thread though.

Regards

[Anonymous]

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@Anonymous wrote:
I read somewhere that they were using both the 0845 and 116 numbers I guess they don't point it out as they probably get some money out of the 0845 for the volunteers

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hi Damien, thank you for that info ..... over the years I've gotten loadsa bumf from charities & the paperwork gets ripped up & goes into the blue re-cycling bag for paper ..... I support a few charities when I am able to ..... probably I just didn't read the bumf about the freephone number which works on mobiles & landlines too

apologies for going slightly off subject

somepeople may think that some charities are right rip-offs ..... in the way I believe the church has imho & experience has got big business 

WispaRed7