using 118118

[Anonymous]

Hi, can anyone tell me how much 02 charge for using the 118118 service?

On the website, under Directories Enquiries it says customers are charged £5 per minute.

My friend has a dispute with 118118/02 regarding a call conected to a freephone number, she was indeed charged £5 per minute.

My question is about where the £5/min goes.

118118 are adamant that they take £2.57/min and 02 (I have phoned 202 3 times today) say all £5/min goes to 118118.

After a long (free) talk to 118118 I am inclined to believe them.

By saying 118118 get all the cash, 02 can side-step the issue it seems.

Someone gets the £2.43/min.

I will contact the Regulator 'Phone Pay Plus' but if anyone can shed some light on this I would be grateful.

[MI5]

Excellent advice Jane

[Anonymous]

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@Anonymous wrote:

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The call was by a distressed friend to a freephone crisis helpline.

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Let me share something with you:

I don't have a landline = only mobile

there are times I use, & I don't mind saying this = the Samaritans

& what I do is, after initial introductions, is to politely say 'can you ring me back please'

& when asked why, I explain I only have a mobile & am of limited means (true)

& then they ring me back

btw, I have supported the Samaritans for many many years with donations when I am able

WispaRed7 

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A commendable donation @Anonymous 

[jonsie]

Thanks for that @Anonymous excellent bit of advice for everyone.:smileyhappy:

[Anonymous]

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@Bambino wrote:

I really don't understand why anyone uses 118118 when you can find any number you might be looking for using Google.

Bambino, I really didn't now this about Google

I have the O2 'directory enquiries' in my mobile, & I just use that & pay whatever

I just can't be a*sed using a paper phonebook anymore

& quite often I'm away from home when I need a telehone number

Is there a charge for using the Google service?

or do I have to anything techie to access this service?

WispaRed7 

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[Anonymous]

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@MI5 wrote:
Excellent advice Jane

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thank you very much MI5 

WispaRed7 

[Anonymous]

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@jonsie wrote:

Thanks for that @Anonymous excellent bit of advice for everyone.:smileyhappy:

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thank you very much jonsie 

WispaRed7 

[Bambino]

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@Anonymous wrote:

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@Bambino wrote:

I really don't understand why anyone uses 118118 when you can find any number you might be looking for using Google.

Bambino, I really didn't now this about Google

I have the O2 'directory enquiries' in my mobile, & I just use that & pay whatever

I just can't be a*sed using a paper phonebook anymore

& quite often I'm away from home when I need a telehone number

Is there a charge for using the Google service?

or do I have to anything techie to access this service?

WispaRed7 

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 Google is free. Google is your friend. Just type in the name of whatever you're looking for.

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[Cleoriff]

Just to join in with everyone else Jane, A really sensible piece of advice that others would do well to remember...Thanks for pointing that out....:smileywink:

[Anonymous]

Just to add you can call the Samaritans on 116123 and it's free from mobile or landline

[MI5]

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