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Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019
Accepted Solution

unsolicited paid texts/ theft

Hi, I got my bill and it shows that I have been changed for the unsolicited data/information sent to me, at the cost of £3.75. I did not request this and I treat this as a theft. Where can I report this? And most important - how can I protect myself against such charges in the future.

Thank you.

Level 70: Enigma
Posts: 17,132
Registered: ‎31-03-2010

Re: unsolicited paid texts/ theft

[ Edited ]

@ela See this: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And this: https://payforitsucks.co.uk/

Also call customer service and ask them to block Premium Rate numbers and charge to mobile.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: unsolicited paid texts/ theft

https://community.o2.co.uk/t5/Other-Products-and-Services/Premium-rate-services-petition-to-O2/m-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019

Re: unsolicited paid texts/ theft

Thanks Bambino.

Level 70: Enigma
Posts: 17,132
Registered: ‎31-03-2010

Re: unsolicited paid texts/ theft

You're very welcome @ela. Good luck.Smiley Wink

I DO NOT WORK FOR O2



Funniest-Thread-2
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019

Re: unsolicited paid texts/ theft

Thanks.

I have used a checker and checked this number 65099. This is a Cyprus company that was going to send me a smoothie recipe twice a month - for the price of £3.35 each time. I am really pleased that I have found this out. I asked them to refund the payment, we shall see.

Thank you.

Level 1: Joiner
Posts: 4
Registered: ‎15-01-2019

Re: unsolicited paid texts/ theft

Both myself and my husband have this charge on our bills and neither of us has subscribed to anything. Not only that both of us have had tariff changes on our account which we did not request. The Echat is proving tiresome try8ng to resolve it !

Posts: 100,507
Topics: 767
Registered: ‎14-01-2013

Re: unsolicited paid texts/ theft

@Chrissie2268

Just follow the links in the posts above.

@Payforit_Sucksoften posts on here and gives excellent advice

*The Game Is On*

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Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: unsolicited paid texts/ theft


@Chrissie2268 wrote:

Both myself and my husband have this charge on our bills and neither of us has subscribed to anything. Not only that both of us have had tariff changes on our account which we did not request. The Echat is proving tiresome try8ng to resolve it !


The unknown tariff changes are far more important to resolve.

Call customer services immediately http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎15-01-2019

Re: unsolicited paid texts/ theft

The are reversing the tariff change and I’ve requested a full investigation as to where the changes came from !

They have given a number to call to get a refund for the £3.75 - 0333313790 so about to try that.

Something definitely wrong here !