Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! O2 family boton.

Hi douse anyone know if the o2 family boton still works becaue I am trying to set it up and it won't work?

Mobile network not available

Do some one have a info how to fix no network problem?O2 web page chat box not working again. Thank you for help and info.

Issues Claiming Huawei T3 Promotional Gift

Hi there, so I am having the same issues as a number of others in that the Claim Redemption Form when completed correctly and fully is telling me my IMEI number is invalid, what's going on? Please help

Claim my insurance

On the day 7 December had an accident with my phone and contacted the service customer 10th to make my claim. Couldn't I helped eventually turn off the phone. In the 18th December went to a store your and asked helps an employee, which contacted new ...

Resolved! Internet

How do i remove the age restriction from my internet browser it wont let me on websites that are age restricted?? Can i do this off the 02 app?

Resolved! Outage Compensation

Hi, I thought the 02 customers were being giving a few pence of their bills for the day of data outage? I can't see this on my bill - is this the case. Giffgaff offered you to give it to charity but haven't heard anything from 02 - anyone know anythi...

Issues claiming free Huawei tablet

Hi - I was wondering if anyone could help me? I tried to claim for the free tablet after purchasing the pro 20... I've waited 30 Days and the form is constantly rejected by the website saying that the IMEI number is invalid. It's definitely not! Any ...

Resolved! Voicemail not working

Recently discovered my voicemail wasn't on. I dialled 1750 and enabled it but the issue I have is that when I dial my mobile from another phone and then reject it it carries on ringing but never reaches the voicemail. The call is however disconnected...

Using a PAC?

I,ve given O2 my PAC, I,m moving from Vodafone to O2. Can some kind soul tell me what happens now, when for example do I replace with my O2 sim? From what I can make out, O2 will contact Vodafone and cancel my monthly contract, is that correct or do ...

Strange text problem

I can phone my freind and talk she can phone me and talk ok, she can text me ok but I can't text her, I do a *0# test message to her and it comes up on my phone "message delivered" but nothing appears on her phone I am on 02 she is on Vodafone any id...

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