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Huawei P20 pro

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Sez0105
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on ‎12-01-2019 20:08

on ‎12-01-2019 20:08

Hello,

 

Having issues redeming the tablet that is given with the Huawei P20 pro- is coming up with error message AJ-220.

 

Can any one help please?

 

Thanks

 

Sarah

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EmilieT
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on ‎24-01-2019 09:51

on ‎24-01-2019 09:51

Good morning @Sez0105, 

 

All known problems with the redemption website have been resolved, and if you are still encountering issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php.

 

Hope this helps! slight_smile

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MI5
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on ‎12-01-2019 20:22

on ‎12-01-2019 20:22

@Sez0105 I'll tag @Martin-O2 to try to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎14-01-2019 13:14

on ‎14-01-2019 13:14

Hey @Sez0105, and welcome to the forum Wave There have been some technical issues with the redemption website recently and it's being looked into - as soon as we get any updates on this we will share on here!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Sez0105
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on ‎16-01-2019 11:32

on ‎16-01-2019 11:32

Is there no other way of being able to redeem this? 

 

I have been trying for nearly 2 weeks now ( bought the phone on 1st December)

 

Thanks

 

Sarah

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jonsie
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on ‎16-01-2019 13:14

on ‎16-01-2019 13:14

The issue is supposed to be fixed now so if you are still having a problem today then @EmilieT may be able to assist you @Sez0105

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎16-01-2019 13:17

on ‎16-01-2019 13:17

@Sez0105

@jonsie

We've not received an update yet on the technical issues we reported earlier with the redemption website, but as soon as we have more info we will let you all know!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Sez0105
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on ‎16-01-2019 13:30

on ‎16-01-2019 13:30

That doesn't answer my question of is there no other way of doing this?

 

I can't be the only one having this problem nor the only one that wants to redeem when I am able to.

 

Thanks

 

Sarah

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EmilieT
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on ‎24-01-2019 09:51

on ‎24-01-2019 09:51

Good morning @Sez0105, 

 

All known problems with the redemption website have been resolved, and if you are still encountering issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php.

 

Hope this helps! slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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